Job Announcement: The Ohio Hispanic Coalition is searching for the right individual for their new position as Interpreter and Promotores Scheduler. Interested individuals must have strong organization skills, be able to handle multiple tasks adeptly and the ability to deal with tough situations with a cool head and composure. These are qualities that will serve well to any individual seeking this position. 

In addition, individuals interested must have a verbal and written proficiency in English as well as in Spanish language, and excellent customer service manners.   This position offers a variety of responsibilities including but not limited to scheduling appointment, assigning staff at different locations, handling desks calls and office correspondence and attending to customers.   The position requires excellent communication skills, telephone manners and customer service.   Applicants must be able to use Microsoft software such as Word, Excel, Access and Publisher, or be willing to learn.  Interested individuals must submit their vitae or resumes to Josue Vicente, Executive Director, Ohio Hispanic Coalition at josue@ohiohispaniccoalition.org  or call him at 614 746-0611. The Position will remain open until filled.  

 

JOB DESCRIPTION

INTERPRETERS & PROMOTORES DE SALUD SCHEDULER

The position of Interpreters and Promotores Scheduler provides support to the Interpreters and Promotores de Salud programs at the Ohio Hispanic Coalition. The position is one that combines  different roles including administrative duties, desk engagement and customer service. This position requires excellent communication skills, telephone protocol and customer service.     This position offers a variety of responsibilities including but not limited to the following: 

 

    • Responsible for answering the Interpreters and Promotores de Salud phones, including the emergency line during the daytime as well as front desk phone during the day
    • Receive all requests for interpretation and Promotores de Salud
    • Process all requests and assigns interpreters and/or promotores de salud as needed
    • Complete daily schedules or interpreters and/or promotores de salud assigned
    • Receive and process of all electronic interpreter requests
    • Complete interpreters assignment log for week-ends duty
    • Responsible for scheduling announcements and scheduling interviews for new hires of Interpreters and/or promotores de salud
    • Responsible for ensuring interpreters encounters forms are submitted on time as well as promotores de salud timesheets
    • Input daily schedule of all interpretation assignment in the computer system
    • Manage the front desk operations
    • Manage all the forms required by interpreters and/or promotores de salud
    • Prepare and draft agendas for Interpreters and Promotores de Salud meetings, write out and distribute minutes
    • Organize and maintain all interpreter and promotores de salud confidential files and records
    • Apply billing codes when necessary
    • Collect payments from providers and manage basic bookkeeping tasks 
    • Order supplies and maintain inventory
    • Assist in the preparation of all Interpreter Services and Promotores de Salud training
    • Other duties as assigned