WOMEN HELPING WOMEN: JOB DESCRIPTION – POSITION TITLE: Bilingual Latina Outreach Advocate (1.0 FTE)
FUNCTION: Provides crisis intervention and support, advocacy, support, information, and referral to survivors of sexual assault, domestic violence, and stalking with a focus on Hispanic and Latina survivors. This includes telephone, written, hospital, court, face-to-face and support group advocacy and crisis intervention in both English and Spanish. Works consistently within the mission, vision, and values of the agency.
KEY JOB RELATIONSHIPS: Reports to Hamilton County Direct Services Supervisor, serves survivors, collaborates and coordinates with community agencies, organizations to provide appropriate resource/referral sources.
QUALIFICATIONS: BA/BS in Education or Human Service Related Field or equivalent experience required. Fluency in writing and speaking Spanish and English preferred. 1 year of experience in field (SA, DV, crisis intervention with victims, advocacy) preferred. 1 to 2 years of experience delivering direct services in field required. Experience in training / education delivery preferred. Computer literacy (MS Office, databases, email, etc.) required.
RESPONSIBILITIES & EXPECTATIONS:
Provides direct crisis intervention services, in both Spanish and English, to survivors of sexual assault, domestic violence, and stalking.
Provides telephone and one-on-one crisis intervention, hospital advocacy, civil and criminal court accompaniment, and support group facilitation.
Answers the Hotline and provides other services as needed/assigned.
Makes appropriate assessment of batterer and survivor lethality danger, assists client with safety planning and provides information and referrals with each client as appropriate.
Makes needed assessment of batterer/primary aggressor, independently of assessments made by law enforcement or the courts, and ensures that all survivors of abuse are served regardless of their status as a Defendant, pursuant to agency policy.
Accompanies clients to proceedings/appointments/meetings as needed to provide information, advocacy, support, and safety.
Advocates for survivors based on survivor-defined goals and with the consent of the survivor.
Facilitates educational and/or support groups for clients, as assigned.
Maintains access to reliable transportation and maintain insurance on vehicle(s) used for duties.
Is available for back up after-hours duty at a minimum of once per month or as needed determined by the supervisor.
Provides program services that are:
Client focused to support and meet client/community needs.
Excellent in quality and empowering to the clients.
Affirms the value of diversity and inclusion, and is respectful to all survivors (e.g., gender identity, class, race, ethnicity, ability, religion/spirituality, cultural identity, immigrant or refugee status, and sexual orientation).
Outcome Analysis of Programs & Continuous Improvement
Maintains highly accurate records / reporting systems / statistics and submits on time (e.g., documentation for WHW, for funders, for partner agencies).
Participates in the on-going process of evaluation and revising policies, procedures, and forms as appropriate.
Maintains file information that is usable and accessible to colleagues.
Establishes and maintains effective and professional working relationships with coworkers, volunteers, interns, donors, and board members.
Participates in any additional training and development opportunities provided by the agency.
Provides training, support, and evaluation of volunteer and interns assigned to this position, including verification of observation logs, as requested by supervisor.
Participates actively in Agency meetings and functions.
Develops and maintains effective, professional, and collaborative relationships with others in the community, especially in Hispanic and Latina communities.
Collaborates with other Agency staff to ensure the provision of crisis intervention, support and advocacy is coordinated with other community systems.
Exercises discretion when representing the agency and maintains confidentiality in interactions within community as appropriate.
Consistently advances the agency and promotes positive public relations
Other duties as assigned
ACCOUNTABILITY: Hamilton County Direct Services Supervisor
TIME COMMITMENT: Full-time
PAY BASIS: Hourly
BENEFITS: As stated in the current Human Resources Policies
CONFIDENTIALITY: May be involved in confidential personnel, and interagency issues. Responsible for client confidentiality.
Women Helping Women of Hamilton County complies with applicable laws requiring reasonable accommodations for individuals with disabilities. 6/15, 9/15